Questions?

Call our customer service team at 1-877-973-8638 (Mon-Fri 9-8 EST)
Online Return Form

We'll gladly provide a full refund on items in their original condition, for any reason, within 14 days of purchase. After 14 days, we will be happy to exchange any item for the current retail value on the day of the exchange. Original receipt required.

Final sale items: for reasons of hygiene, undergarments, earrings, hats, hosiery and socks are final sale and cannot be returned. Any clearance or Laura Outlet store merchandise is final sale.

Return and Exchange Information

Online Purchases

You can return online purchases at one of our stores, or by mail.

To make a store return:

Take your item(s) to your local store where our sales team will be glad to assist you. Please make sure you bring:

  • The merchandise you wish to return or exchange.
  • The invoice that was enclosed in your online shipment, and emailed to you when you placed your order.

Visit http://www.laura.ca/Stores.aspx to find your nearest location.

To return by mail:

There are two ways to request a return by mail:

Online

  • Make sure you have your invoice on hand before you start.
  • Fill in the Online Returns form and click Send Request. You can access the form here.
  • Our Customer Service Team will then prepare your request and contact you with details on how to complete the returns process.

Please allow 3-4 business days for processing.

By Phone

  • Call our Customer Service helpline at 1-877-973-8638 (Mon-Fri 9-8 EST).
  • Leave a message with your name, telephone number, invoice number and transaction date, stating the reason for the return.
  • Our team will then prepare your request and contact you with details on how to complete the returns process.

Please allow 3-4 business days for processing.

Our Policies In Detail

For returns of merchandise with a receipt

  • Within 14 days, we will provide a refund or exchange at the original purchase price. Refunds will be in the original method of payment.
  • After 14 days, we will exchange or issue a credit on a gift card for the item(s) at the current retail price

Please note: Merchandise must be presented with labels and tags still attached. The company reserves the right to refuse returns on any item that has been worn or damaged.

For returns of merchandise without a receipt

  • We will exchange or issue a credit on a gift card at the current retail price.
  • If merchandise pricing information is not available because the merchandise returned is out of season, a gift card or exchange will be offered at the last selling price.

Final Sale

The following are considered final sale and are not eligible for a refund, exchange, or gift card credit:

  • Any clearance or Laura Outlet store merchandise.
  • Any merchandise reduced to 50% or more off the original ticketed price.
  • Any merchandise that has been altered, worn or washed.
  • For reasons of hygiene, undergarments, earrings, hats, hosiery and socks are final sale and cannot be returned.

Please note: gift cards / gift certificates and any balances on them are not refundable. Privilege Cards are non-refundable, non- transferable and are the property of Laura Canada.

Online Purchases

When returning an item purchased online, please note that any shipping costs incurred will not be refunded.

Price Adjustments

Customers are entitled to a limit of one (1) price adjustment per purchase, at which time the sale becomes final.

  • Upon presentation of the original receipt and the merchandise, we will grant price adjustments within 14 days of the original purchase only. We will issue a price adjustment for merchandise purchased at up to 49% off (before the Privilege Card discount). Refunds will be issued in the original method of payment.
  • To request a price adjustment for merchandise purchased specifically online, you must call us at 1-877-973-8638 (Mon-Fri 9-8 EST), or send a detailed email to contact@laura.ca.