Call our customer service team at 1-877-973-8638 (Mon-Fri 9-8 EST)
We'll gladly provide a full refund on items in their original condition, for any reason, within 14 days of purchase. If you return the item after 14 days we will happily exchange it for the current retail value on the day of exchange.
Final sale items: For reasons of hygiene, undergarments, earrings, hats, hosiery and socks are final sale and cannot be returned. Any clearance or Laura Outlet store merchandise in final sale, as is anything reduced to 50% or more off the original ticket price. Items worn, washed or altered are not eligible for return/exchange. Gift cards/certificates (including any remaining balances) and Privilege Cards are not eligible for refund.
Returns and Exchanges
You are welcome to return your online purchase at any Laura store or by mailing your items back to us. For all returns, please complete a Return Form and submit it online: go to Laura.ca, click "Login" and sign in to your account. To submit a return, simply click the order number of the items that you wish to return and click the "Return Items" button. The completed form must be presented with the merchandise you wish to return in-store or by mail.
Here's what you'll need to do:
- On the order summary page, click the red "Return Items" button.
- A form will then appear on your screen. It will prompt you to select the items that you wish to return. Please provide a reason for your return.
- Once you have filled out the Online Return Sheet, click the "Submit Returns" button.
- You will then receive an email with your Return Form attached. You may also access your Return Sheet directly from the "Thank You" page.
- Please print out the Online Return Form and include it in the package, along with the item(s) that you wish to return. We can’t accept any returns without inclusion of this sheet.
Return in store
Bring a print out of the Online Return Form along with the purchased items will be returned to the store nearest you. You may also present a digital version on your mobile device.
Return by mail
Please note that we cannot refund any shipping costs incurred. Please enclose both your Online Return Sheet and the items you wish to return in your package and then ship it to this address:
3000 boulevard Le Corbusier
We will not accept in-person returns at our head office location.
Merchandise purchased with PayPal should be returned by mail in order to credit the PayPal account. PayPal purchases can also be returned in person at one of our Laura stores, but in these instances, we are only able to issue store credit.
If you have any questions concerning our return process, send us an email at email@example.com. Or, call our Customer Service helpline at 1-877-973-8638 (MON-FRI 9-8 EST). If calling outside these hours, please leave us a message with your name, telephone number and invoice number, along with the transaction date and our team will get back to you.
For all returns:
- Items must unworn and presented with all labels and tags still attached to the garment.
- Laura Canada reserves the right to refuse returns for damaged items.
- Laura Canada reserves the right to verify the Return Sheet information before issuing and finalizing a return credit (i.e, confirming the condition of returned goods).
Our Policies In Detail
For returns of merchandise with a receipt
- Within 14 days, we will provide a refund or exchange at the original purchase price. Refunds will be in the original method of payment.
- After 14 days, we will exchange or issue a credit on a gift card for the item(s) at the current retail price
Please note: Merchandise must be presented with labels and tags still attached. The company reserves the right to refuse returns on any item that has been worn or damaged.
For returns of merchandise without a receipt
- We will exchange or issue a credit on a gift card at the current retail price.
- If merchandise pricing information is not available because the merchandise returned is out of season, a gift card or exchange will be offered at the last selling price.
The following are considered final sale and are not eligible for a refund, exchange, or gift card credit:
- Any clearance or Laura Outlet store merchandise.
- Any merchandise reduced to 50% or more off the original ticketed price.
- Any merchandise that has been altered, worn or washed.
- For reasons of hygiene, undergarments, earrings, hats, hosiery and socks are final sale and cannot be returned.
Please note: gift cards / gift certificates and any balances on them are not refundable. Privilege Cards are non-refundable, non- transferable and are the property of Laura Canada.
When returning an item purchased online, please note that any shipping costs incurred will not be refunded.
Customers are entitled to a limit of one (1) price adjustment per purchase, at which time the sale becomes final.
Items purchased using a promotion code or other discount are not eligible for a price adjustment, unless only a free shipping code/discount was used.
NOTE: "Final sale" items are not eligible for a price adjustment.
- Upon presentation of the original receipt and the merchandise, we will grant price adjustments within 14 days of the original purchase only. We will issue a price adjustment for merchandise purchased at up to 49% off (before the Privilege Card discount). Refunds will be issued in the original method of payment.
- To request a price adjustment for merchandise purchased specifically online, you must call us at 1-877-973-8638 (Mon-Fri 9-8 EST), or send a detailed email to firstname.lastname@example.org.