Questions?

Call our customer service team at 1-877-973-8638 (Mon-Fri 9-8 EST)

Returns and Exchanges

We’ll gladly provide a full refund or exchange on items in their original condition, with original tickets attached, within 14 days of purchase. Original receipt required. Refunds will be issued in the original method of payment.

Online Purchases
You are welcome to return your online purchase at any Laura store or by mailing your items back to us. When returning an item purchased online, please note that any shipping costs incurred will not be refunded.

Return or Exchange an Online Purchase In Store:
Bring a copy of the packing slip along with the purchased items that you wish to return to the store nearest you. You may also present a digital version on your mobile device.

Return an Online Purchase by Mail:
Enclose both your packing slip and the items you wish to return in your package and then ship it to this address:

Laura Canada Returns
3000 boulevard Le Corbusier
Laval, Quebec
H7L 3W2

Exchange an Online Purchase by Mail:
To exchange an item purchased online, send us an email at contact@laura.ca or call our Customer Service helpline at 1-877-973-8638 (MON-FRI 9-8 EST).

We will not accept in-person returns or exchanges at our head office location.

Merchandise purchased with PayPal should be returned by mail in order to credit the PayPal account. PayPal purchases can also be returned in person at one of our Laura stores, but in these instances, we are only able to issue store credit.

If you have any questions concerning our return process, send us an email at contact@laura.ca or call our Customer Service helpline at 1-877-973-8638 (MON-FRI 9-8 EST).

Price Adjustments

Upon presentation of the original receipt, we will grant one price adjustment within 14 days of the original purchase only. Final sale items are not eligible for a price adjustment.

To request a price adjustment for merchandise purchased specifically online, you must call us at 1-877-973-8638 (MON-FRI 9-8 EST), or send a detailed email to contact@laura.ca. Items purchased using a promotion code or other discount are not eligible for a price adjustment, unless only a free shipping code/discount was used. Refunds will be issued in the original method of payment.

Final Sale

Special occasion dresses, merchandise reduced at 50% off the original ticketed price or more, and merchandise that has been altered are final sale.

Special occasion dresses purchased online are eligible for return. Items must be unworn, unaltered and presented with all labels and tags still attached to the garment. Laura Canada reserves the right to refuse returns for damaged items.

At any time during the year, there will be no refund, exchange or credit on these items.

To ensure the hygiene of every item you buy, undergarments, earrings, hats, hosiery, and socks cannot be returned.

Any purchase made at a Laura Outlet store is a final sale.