Our main corporate headquarters are located just north of Montreal, off highway 15 in Laval.
3000 boulevard Le Corbusier
Laval QC H7L 3W2
Laval QC H7P 6B2
Nothing is more important to us than our customers and we always want to hear from you. See the information below for how to contact us.
MON-FRI: 8AM-8PM EST
SAT-SUN: 9AM-5PM EST
We are always available for media and sample requests. We will be happy to collaborate with you.
If you are interested in doing business with one of Canada's leading fashion retailers, drop us a line.
Our 5 most asked questions
Do you have a question? Take a look at our most popular FAQs by clicking here to see if your answer is there.
1. Why was my credit card declined?
A common reason for a credit card being declined is because your billing address does not match the information your financial institution has on file. If your order still cannot be processed then we advise you to change your payment method. If the problem persists please call your financial institution.
2. How do I redeem my style rewards online?
Style rewards can be redeemed in stores. Style Rewards may be redeemed only by the person whose name appears on them, and are not transferable. If the full amount of the Style Reward is not used in a single transaction then the balance will carry over until the expiration date.
If you would like to pay for your online order using your Style Rewards please ensure you are logged into your account in the first step of the checkout process. Go to the payment section in the checkout to see the value of your acquired points. Simply select “Apply” to confirm the use of your Style Rewards to complete your purchase. If the amount of your order is less than the value of your Style Rewards and the full amount of the Style Reward is not used in a single transaction then the balance will carry over until the expiration date.
3. How do I view my order when I shopped as a guest?
Simply click on "Order status" at the bottom of every pages of the site. You will then be asked to enter the order number, the email address used to place the order and your billing postal code. Then, click on "Check Status", you will then be able to see all the details of your order and see its status.
4. How can I make a return?
We'll gladly provide a full refund or exchange on items in their original condition, with original tickets attached, within 14 days or purchase. For online purchases, you can either return your items to any of our Laura or Melanie Lyne stores or send them to our warehouse. The packing slip is required. Visit our Return Policy for more information.
5. What is the turnaround on returns?
We will refund the items within 2 to 3 business days following their reception at the warehouse. Once the items have been processed the refund will appear on your method of payment, the delay for the refund to appear on your account depends on your financial instituion. Please note, this doesn't include the delivery time of your return.
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