Returns and Exchanges

You’re allowed to change your mind! If for any reason you are not completely satisfied with your purchase, you have 14 days from the delivery date - or purchase date in-store - to return or exchange your purchase. Conditions apply.

In-store Purchases

  • Please ensure the original ticket is attached and that you're able to present a valid receipt/e-receipt.
  • Note that FINAL SALE items are not eligible for a refund.
  • Refunds will be issued with the method of payment used at the time of purchase.
  • Items must be unworn. Altered merchandise will not be refunded or exchanged.

FINAL SALE ITEMS

These items are considered Final Sale and will not be eligible for refund or exchange:

  • Items such as underwear, shapewear, earrings, hats, slippers, hosiery, tights, and socks are considered Final Sale for hygienic reasons.
  • Any purchase made at a Laura or Melanie Lyne liquidation store.
  • Special occasion wear is considered FINAL SALE. These items cannot be refunded or exchanged unless they are unworn and the “Thank you!” tag remains attached to the merchandise.
  • Gift Cards
  • Items reduced to 50% or more off the original ticketed price (if ordered ONLINE or a CUSTOMER ORDER, they can be exchanged IN-STORE or ONLINE, or you may receive a refund on a gift card).

PRICE ADJUSTMENTS

Upon presentation of a valid receipt/e-receipt, we will grant one price adjustment within 14 days of the original purchase date only. The credit will be issued in the original method of payment. Items reduced to 50% or more off the original ticketed price are not eligible for price adjustment.

Online & In-store Orders (Customer Orders)

  • Please ensure the original ticket is attached and that you're able to present a valid receipt/e-receipt/packing slip.
  • Note that Final Sale items are not eligible for a refund.
  • Refunds will be issued with the method of payment used on the order.
  • Items must be unworn. Altered merchandise will not be refunded or exchanged.
  • Merchandise purchased online with a mobile payment (ex. PayPal, virtual card) should be returned by mail in order to credit the account. Mobile payment purchases can also be returned in person at one of our Laura or Melanie Lyne stores but, in these instances, we're only able to issue a refund on a gift card.
  • Please note that shipping costs and return shipping costs are not refundable.

FINAL SALE ITEMS:

These items are considered Final Sale and will not be eligible for refund or exchange:

  • Items such as underwear, shapewear, earrings, hats, slippers, hosiery, tights, and socks are considered Final Sale for hygienic reasons.
  • Gift Cards

EXCHANGE ONLY ITEMS:

  • Special occasion wear can be exchanged or refunded when purchased online or ordered in-store, only if the items have not been worn and the “Thank you!” tag remains attached to the merchandise.
  • Items reduced 50% or more off the original ticketed price can be exchanged in-store or online, or you may receive a refund on a gift card.

Ensure that the original labels and tickets are attached. Items must be unworn. Please ensure that the items are returned by mail within 14 days of the delivery date. Altered merchandise will not be refunded or exchanged.

To exchange an item purchased online, send us an email at contact@laura.ca or call our Customer Service helpline at 1-877-973-8638 (MON-FRI 9-8 EST and SAT-SUN 9-5 EST).

You are welcome to return your online order free of charge within 14 days of the delivery date at any Laura or Melanie Lyne store. Our Laura and Melanie Lyne liquidation stores do not accept any online returns.

We will not accept in-person returns or exchanges at our Head Office.

Process

Refund or exchange an online/in-store order at a store:

Bring the receipt/e-receipt/packing slip, along with the purchased items you wish to return, to the Laura or Melanie Lyne store nearest you within 14 days of the delivery date. Refunds are issued in the method of payment used for the in-store/online order. Merchandise paid with a mobile payment (ex. PayPal, virtual card) should be returned by mail in order to credit the account. Mobile payment online purchases may also be returned in person at one of our Laura or Melanie Lyne stores, however, in these instances, we are only able to issue a refund on a gift card. Please note that shipping costs and return shipping costs are not refundable.

Please note that we do not accept online order returns at any of our Laura and Melanie Lyne liquidation stores.

Find our liquidation stores here.

Return an online order by mail:

Ship the items you wish to return within 14 days of the delivery date, along with your receipt/packing slip. The return shipping costs will be at your expense. Please ensure to indicate the reason for the return.

Mail To:
Laura Canada Returns
3000 Le Corbusier Blvd.
Laval, QC  H7L 3W2

 

PRICE ADJUSTMENTS:

Upon presentation of the receipt/e-receipt/packing slip, we will grant one price adjustment within 14 days of the order date. Items reduced to 50% or more off the original ticketed price are not eligible for a price adjustment.

If you cannot visit our stores to request a price adjustment for an online order, you must call us at 1-877-973-8638 (MON-FRI 9-8 EST and SAT-SUN 9-5 EST), or send a detailed email to contact@laura.ca. Upon request, the credit will be issued in the original method of payment within 30 days. For online mobile payment orders, the credit will be applied onto the same account used for the order unless you visit one of our Laura or Melanie Lyne stores, where they can only offer a refund on a gift card.

Gift Cards

The use of Laura/Melanie Lyne gift cards is subject to the rules printed on the cards themselves and outlined on laura.ca and melanielyne.com. A Laura/Melanie Lyne gift card is a Final Sale purchase and is redeemable in-store only at any Laura or Melanie Lyne location. Laura/Melanie Lyne gift cards are sold in-store in any denomination and online for $25, $50, $75, $100, $150, $200 and $250. A limit of $1,000 is set per order.

There is no tax on the purchase of a Laura/Melanie Lyne gift card.

Laura Canada offers free shipping Canada-wide for any gift card online order, with no minimum purchase required. Free shipping applies only when purchasing gift cards. When merchandise is added to the order, you may be charged for shipping depending on the sub-total of your online order. Gift card orders are shipped by Canada Post standard service.

Question?

If you have any questions concerning our return process, send us an email to contact@laura.ca or call our Customer Service helpline at 1-877-973-8638 (MON-FRI 9-8 EST and SAT-SUN 9-5 EST).